Welcome to Kimomart.com

Warranty Service

Wherever you buy goods from Kimomart.com or from any Kimomart outlet or Distributor's store, you have 60 months to request repairs or replacement if any vehicle turns out to be faulty or is not as advertised.

Our electric scooters come with a five-year warranty covering manufacturing defects, with no extra service fees. For warranty-related inquiries, contact our service center where trained technicians will promptly diagnose and resolve issues. If repairs aren't feasible, we provide replacement or refund options. Customers can conveniently track service progress through their Kimomart.com account for real-time updates, ensuring transparent communication throughout the process.

Self-Service Hub

Instant Solutions at Your Fingertips

Track orders, troubleshoot products, access digital resources, and find answers - all within seconds.

Order & Shipping Status

Log in to your account for real-time updates and seamless order management, or effortlessly Track Your Package using your order number with 24/7 shipping visibility.

Track Your Order >>

Returns & Refunds Portal

Initiate returns or refunds through our streamlined Returns Center with a hassle-free process, supported by our dedicated customer service team for swift resolution assurance.

Return an Order >>

Product Support Library

Download comprehensive product manuals, check detailed warranty coverage insights, or watch step-by-step video setup guides through our intelligent self-service portal.

Product Resources >>

At Kimomart.com, we’re dedicated to delivering a seamless and enjoyable experience for our customers. If you have any questions or concerns about your warranty service, or if you need assistance with tracking your service status, our customer service team is always here to help. We’re committed to ensuring that your experience with us is nothing short of exceptional.

- We Serve All Customers With Equal Care -

Customer Experience

Repair Tracker

If you've already submitted a repair request, monitor live updates and detailed repair progress with full transparency, backed by our certified technician team for service timeline adherence.

Service Tracker >>

Report Issue

Technical Support

Contact our dedicated technical specialists at tech@kimomart.com for immediate troubleshooting of website anomalies or payment discrepancies, with system diagnostics and swift resolution commitment.

Submit a Request >>

Premium Services

From Cart to Delivery

VIP tier upgrades, reward redemption issues, or exclusive member services? Your concierge awaits.

Elite Member Hotline

Access priority 24/7 direct support at +1 (201) 365-5920 via our dedicated multilingual specialist team, with secure Member ID validation enabling personalized case resolution.

Member Login >>

Points Dispute Resolution

Submit transaction verification to us for prioritized resolution by our rewards team, with encrypted audit trails ensuring transparent reconciliation of your accrued benefits.

Submit a Request >>

Birthday Benefits

Not receiving annual perks? Enable curated annual privileges in Profile Settings to trigger automated delivery of personalized rewards through our recognition system.

Submit a Request >>

Customer Support Center

Address: 600 Jackson Street #412e, Hoboken New Jersey 07030, United States.

Phone Number: +1 (201) 365-5920

E-mail: support@kimomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Repair and Service

Address: 600 Jackson Street #412e, Hoboken New Jersey 07030, United States.

Phone Number: +1 (201) 365-5920

E-mail: repair@kimomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Product Inquiry

Address: 600 Jackson Street #412e, Hoboken New Jersey 07030, United States.

Phone Number: +1 (201) 365-5920

E-mail: inquiry@kimomart.com

Opening Hours: Everyday 0:00 am - 12:00 pm (GMT -5)

Submit a Support Request

*Please allow up to 1-2 hours for a response to your question. Fill out the form on contact us page to send a question to the Kimomart.com Support Team.

Fields marked with an asterisk (*) must be filled out. E-mail: support@kimomart.com